International order information International basic terms - Preferred Mailing Methods = Priority Mail International (PMI) and Express Mail International (EMI) - Preferred Payment Methods = Paypal (Verified) International ordering is as easy as 1-2-3 1. Browse the site; email your order list and receive a prompt reply with stock status/total 2. Approve, adjust or pass. Make payment when you approve/finalize 3. Order is sent within 48 hours

International terms in detail
A. Ordering Info For International Customers
B. How To Make An Order
C. PMI and EMI Postage Rates
D. Contact Information

A. Ordering Information for International Customers

-- Submit all orders and order related inquiries by email.

-- Check inventory and reserve orders by email prior to making payment.

-- Sentinel Steel accepts Paypal (Verified status).

-- We may ask for references before accepting international orders. "References" are the names of sellers the customer has bought from in the past.

-- Paypal to metal@sentinelsteel.com (copy and paste)

-- Check and cash payments are not accepted. Credit cards are accepted through Paypal only.

-- Customers can choose to have their order mailed with standard Airmail, Priority Mail International (PMI) or Express Mail International (EMI).

-- We can mail your order with or without jewel cases.

-- Priority Mail International (PMI) and Express Mail International (EMI) also offers flat rate envelopes that can hold about 6 regular compact discs with cases OR about 25 compact discs without the plastic cases. These flat rate envelopes are very popular with our customers.

-- While Sentinel Steel is not responsible for customs duties, we always follow your special instructions. Tell us in advance and we will put the appropriate information on the customs forms.

-- Defective product exchanged for the same item only. Email us within 7 days of receipt of order to make a claim.

-- Sentinel Steel does not sell bootlegs or any sort of unauthorized recordings or merchandise.

B. Example of how to place an order with Sentinel Steel (step-by-step)

1. Email your order list in a neat list form in plain email text. Most customers simply copy the text at our site and paste it into the email window, which is fine. No attachments, no fancy designs. Include your full name, address, and phone number.

2. You will receive a prompt email reply (usually within a few hours, but allow up to 24 hours, Monday to Friday) with a list of what is in stock and a subtotal.

3. Sentinel Steel will provide postage costs for parcels with or without jewel cases.

4. Once you approve the grand total, please make prompt Paypal payment.

5. Provide special instructions (if any) for the customs forms.

6. All parcels are mailed out within 48 hours of receipt of payment, Monday through Friday.

7. PMI delivers to you in about 7 to 10 days. EMI delivers to you in about 5 days. It depends on your country.


C. Priority Mail International (PMI) and Express Mail International (EMI) Rates
We charge exact postage costs only. No handling fees.

-- PMI flat rate envelope (about 8.5" x 11" size, or "A4")
Fits about 6 jewel case/digi CDs or about 25 uncased CDs = $13.00
Includes proof of mailing but no tracking, no insurance, no register
(all PMI parcels include cardboard and/or bubble wrap protection inside the envelope)

-- EMI flat rate envelope (about 8.5" x 11" size, or "A4")
Fits about 6 jewel case/digi CDs or about 25 uncased CDs = $28.00
Includes tracking, insurance and register
(all EMI parcels include cardboard and/or bubble wrap protection inside the envelope)

-- Regular Airmail and other options
Email us for rates to your country.

D. Sentinel Steel address:

Sentinel Steel
PO Box 2021
West Peabody, MA  01960
USA

Paypal name and contact email for Sentinel Steel: metal@sentinelsteel.com

return to top