USA order information USA basic terms - Pay with Paypal and Money Orders - Two methods of mailing: $5.00 flat rate for any size order (via Priority Mail and UPS Ground) $3.00 small order rate (regular First Class) USA ordering is as easy as 1-2-3 1. Browse the site; email your order list and receive a prompt reply with stock status/total 2. Approve, adjust or pass. Make payment when you approve/finalize 3. Order is sent within 24 hours, usually the same day

USA terms in detail
A. General Info
B. Paypal
C. Credit Card
D. Money Order
E. Trade Stuff In
F. Contact Info


A. General Information For USA Residents
(Applicable To All Orders Within the USA)

- All communication by email only. To offer the lowest possible prices and the fastest turnaround times, no phone calls or faxes accepted.

- Reserve orders by email prior to making payment.

- All items listed on this site are either 1) in stock (85%), 2) out of stock/sold (10%), or 3) in transit and due to arrive shortly (5%). We will always give you a straight answer.

- We do no backorders or special orders.

- Sentinel Steel accepts money orders and Paypal.

- Credit card payments are accepted through Paypal only.

- Checks are not accepted.

- Cash payments are not accepted.

- Massachusetts residents will have 5% sales tax added.

- Shipping is a flat $5.00 for any size order within the continental USA (PR and HI, see below). If ordering one or two compact discs (as an example), we can also send your order with regular First Class Mail for a flat $3.00.

- We mail all 1 pound and most 2 pound boxes by Priority Mail with Delivery Confirmation.

- All boxes weighing 3 pounds or more are shipped UPS Ground.

- Alternate shipping methods are available upon request. Exact costs apply.

- All orders to Hawaii, Puerto Rico and APO addresses are sent US Priority Mail. Orders are charged the exact cost of postage, insurance and delivery confirmation. This cost information will be given to you once your order has been finalized.

- All claims must be made within 7 days of receipt of order. Defective merchandise is exchanged for the same item only.

- No returns due to style/quality of music or similar issues.

- A problem or a question with an order? Contact Sentinel Steel immediately--your satisfaction is a must.

- Sentinel Steel does not sell bootlegs or any sort of unauthorized recordings or merchandise.

- Office hours are generally 11:00 to 7:00, Eastern Standard Time, Monday through Friday. The office will close a few times a year for vacation and/or business related trips. This information will be posted to the homepage (see yellow box).

- Your personal information, including name, address, phone number, etc., is never sold or traded.

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B. Payment By Paypal (www.paypal.com)

1. Please send us an email to check on and reserve the items you want.

2. We will reply promptly (but allow up to 24 hours) with a total.

3. How to pay with Paypal (takes about 30 seconds):

4. Only a "Confirmed" shipping address will be accepted on the Paypal form. A "Confirmed" address is the original address you provided to Paypal when you initially signed up (usually a home address). It is essentially your "billing" address. It is the default address in your Paypal account. Please do not use a work address or a third party address.

5. Paypal orders are almost always sent the same day payment is received. Paypal is the fastest method to receive orders from Sentinel Steel.

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C. Payment By Credit Card

1. All credit card orders are accepted through Paypal. Please see the Paypal section above for information.

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D. Payment By Money Order

1. Customers must inquire about product availability (subject line: "stock check" or something similar) and make reservations by email.

2. Money orders can be purchased from post offices, supermarkets, 7-Eleven type stores, and other places. They usually cost between $.50 and $1.00.

3. Once the order is confirmed by email, please send a Money Order payable to:

Sentinel Steel
PO Box 2021
West Peabody, MA  01960
USA

4. Your full name, address, day and night time phone numbers and email address MUST be included with the payment.

5. A list of what is being ordered must also be included with the payment. A simple print-out of the email communications would be fine. The address and phone information can be included on the print-out. A handwritten list would also be fine.

6. USA orders awaiting a Money Order payment are reserved for up to 2 weeks. Extensions may be granted, inquire.

7. Purchases paid for by Money Order are processed and shipped out within 24 hours of receipt of payment. Orders are shipped out daily. For money order purchases, please allow about 10 business days from the time you mail the payment to the day you receive your box.

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E. Trading in Compact Discs and DVDs For Credit

-- Compact discs wanted: All styles of rock and metal are welcome. Other styles of music will be considered as well. True metal/power metal compact discs gain the best prices, domestic US pressings averaging $5-6 each in credit , and imports averaging $6-$8 each in credit, depending on the band, title and condition.

-- DVDs wanted: All genres, from music to movies, are wanted. Comedy, drama, action, martial arts, and so on. Any region, PAL or NTSC, welcome.

To place an order with trade credit:

1. To confirm an order first, inquire about product availability (subject line: "stock check" or a similar phrase) and make order reservations by email. This can be done before or after you have your trade stuff priced by Sentinel Steel.

2. To get credit prices for your used CDs and DVDs, email your list of trade stuff (subject line: "sales list" or a similar phrase) for a prompt reply. This can be done before or after you make your order reservations/inquiry.

3. When emailing lists of any kind, please type it in your email window as a list (not paragraph) and include special pressing notes where needed. Example:

Helloween Walls of Jericho + 5 bonus tracks (BMG press, cutout)
Manilla Road Out of the Abyss (Black Dragon press)
Riot Thundersteel (Japanese with obi strip)
...and so on. This way the credit pricing will be more accurate.

4. Do not email lists as attachments or in any special format. Simple, plain text email is the best. Nothing fancy.

5. Once priced, review the credit prices offered and confirm by email what you wish to send to Sentinel Steel.
Note: trashed or heavily worn product is not accepted. All CDs/DVDs must be in "like new" condition with only minor wear visible to the disc, booklet and tray card. Particularly DVDs, which are usually only played once or twice anyway. If something is not in "like new" condition, a reduced priced may be offered or the item will be returned to you.

6. If your credit merchandise is less than the total of the order, you can pay the balance due with Paypal or a money order.

7. If your credit merchandise is more than the total of the order, the credit balance remaining will be saved for your next order. You will be given a credit memo for your reference. The credit memo will contain the receipt number and date; simply email this code number and date when making your next order and it will be applied. No need to snail mail any credit slips.
Note: some customers send in a large quantity of trade product at once (to save on shipping) and keep credit on file for purchases throughout the year. That's fine.

8. Any remaining credit must be used within 1 year of the issue date.

9. No cash payouts for remaining credit.

10. Be sure to use a strong box with plenty of cushion inside when sending in the compact discs and DVDs for credit. Do not allow items to shift within the box. If you shake the box and hear rattling inside, add more packing material to the box. "Crunched" up newspaper works fine.
Note: Do not allow anything to be "loose" within the CD jewel cases or DVD cases. Make sure the disc is firmly in its holder.

11. How to send the box? The cheapest way would be 'Media Mail' from your Post Office. It takes about a week to arrive. For faster results, use Priority Mail from your Post Office. For BEST results, use the rate calculator at the United States Postal Service's website and compare the options. It'll take a minute of your time and may save you a few dollars.
Note: do not use "Parcel Post" -- it is a rip off rate; almost the same price as Priority Mail but at Media Mail speed. Avoid.

12. Your full name, address, day and night time phone numbers and email address must be included within the box.

13. A priced list of what is being traded in and a list of what is being ordered must be included within the box. A simple print out of our email messages would be fine.

14. Mail to:

Sentinel Steel
PO Box 2021
West Peabody, MA  01960
USA

15. A email message will be sent to you when the trade box is received and inspected.

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Sentinel Steel PO Box 2021 West Peabody, MA  01960 USA contact Sentinel Steel: metal@sentinelsteel.com Allow up to 24 hours for a reply (office hours: Monday - Friday, 11 - 7); usually you will receive a reply within a couple of hours, if not sooner.

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